Excerpts from his book Centered On Excellence:
Time is a precious commodity and managed via a balance of people and technology. Investing unevenly will restrict your organizations ability to manage time, in affect causing time to manage you. As you begin to guide your organization through the improvement process, efficiency will no doubt be a leading driver. “Time is of the essence” is the infamous line sounding from line supervisors and managers in every business. Time is the constant when trying to measure efficiency – how much can we produce within a specific period of time. Your organization can chose to increase the number of machines in order to increase efficiency, or you can invest in people and empower them with the knowledge and skills necessary to become more efficient in how they operate the business process. So many organizations take time for granted and fail to realize that skilled people have the greatest impact on what we do with our time.
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