Key areas that might contain existing knowledge could be:
- Technical knowledge could be contained in your drawings, plans, purchasing records, maintenance craftsman's little black books and Computerized Maintenance Management System
- Operational process knowledge could be contained in log books, data historians, recipes, operators little black books
- Business processes knowledge might be found in those dusty manual up on the shelf in your office or old "as is and to be" documents scattered here and there on servers and shelves.
You might choose to use e-learning, face to face training, video, coaching, simulations, project based application, and blended approaches that focus on the learning objectives that are taken away from your best practice documentation. We suggest you look at what you are doing today, what you would like to do different in the future and then determine what skills, knowledge and abilities that you need to communicate to facilitate the cultural change that you are looking for. Through this process you can keep the archers shooting fast and strait and win the war with the competition.