Monday, January 27, 2020

The Victimization of Maintenance

How many of you have heard or said the following:
  • "I could be more reliable if I had operation's support."
  • "We would suffer less downtime if I had more people."
  • "If corporate would give us a CMMS (eAM) that worked I could reduce my maintenance cost."
  • "If my equipment weren't so old, I could compete with the other plants."
  • "I would plan the work but my eAM makes it too hard to plan and schedule." 
  • "If I could find maintenance technicians in our area I could improve compliance."
  • "We would have less emergency failures if my manager would approve the money for predictive tools."
  • I would improve my preventive maintenance if I had the time. 
I could go on but you get the gist, in maintenance just like many other disciplines it can be very easy to play the "victim card." When this happens, you have given yourself and your organization permission not to act. This really becomes an excuse to fail or at the very least stay stagnant. I hear many of these quotes regularly from sites all over the globe, heck, I have even said them a few times when caught in a moment of frustration. Today I want to give one quick example of a potential way to get past victimization and make progress and challenge you to look for your workarounds for your problems. I'm not discounting that sites have things that are holding them back in some way, but more often than not with a bit of focus and perseverance there is likely a work around that can allow for improvement.
One common complaint is around eAM or CMMS functionality issues in the area of job planning.  Sites say they can not create effective job plans and store them in the CMMS for execution. This takes on many different flavors from formatting issues and graphics issues to difficulty in using the task with other jobs in the future. In many cases though, when I look at what has been done, I can only find a few attempts where jobs have been effectively planned.
Just as one oversimplified example to get you thinking, one work around is a job plan library outside of the CMMS or eAM with links where possible. I know this sounds a bit counter common thought but 400 job plans in a library outside of the CMMS is a lot better than only two job plans in the CMMS.  These can be job plans that are created in Word and saved within a file structure by asset class on a server or on a file sharing site like SharePoint. This gives you a real job plan library with no formatting restrictions that you can link to the work orders or if that is a problem for you then they can be printed and attached to the physical work orders for delivery to the technician. This also gives you job plans that your planners can cut and paste task from to create more job plans further building out the library.
Please do not be paralyzed by waiting on perfection. Throw down that victim card. Sometimes you just need to just find a way that meets the over arching goal with in the restrictions that we have.

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